Privacy Policy

​

At NZGrass, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, billing and shipping addresses, and payment details.

• Order Information: Details of the products you purchase, transaction details, and delivery preferences.

• Usage Data: Information on how you interact with our website, including IP address, browser type, device information, and pages visited.

• Cookies: We use cookies to improve your experience on our website, manage your shopping cart, and analyze web traffic. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• Order Fulfillment: To process your orders, deliver products, and provide customer support.

• Communication: To contact you regarding your orders, promotional offers, or updates related to our services.

• Website Improvement: To analyze user behavior, improve website performance, and enhance the customer experience.

• Marketing: To send you promotional emails and advertisements that may interest you. You can opt out of marketing communications at any time.

3. How We Protect Your Information

We take the following measures to protect your personal data:

• Data Encryption: We use industry-standard encryption to protect sensitive information such as payment details during transmission.

• Access Control: Personal data is accessible only to authorized employees who need it to perform their duties.

• Secure Payments: All transactions on our website are processed through secure payment gateways that comply with the highest security standards.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party vendors who help us run our business (e.g., payment processors, delivery services) but only to the extent necessary for providing their services.

• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect the rights of our company.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.

• Correction: If your information is inaccurate or incomplete, you can request a correction.

• Deletion: You can request the deletion of your personal data unless we are legally required to retain it.

• Opt-Out: You can opt-out of receiving promotional communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

6. Cookies

Our website uses cookies to improve your experience. Cookies are small text files placed on your device that allow us to recognize you when you return to our site and remember your preferences.

• Types of Cookies We Use:

  • Necessary Cookies: Required for basic website functionality.

  • Performance Cookies: Used to collect information on how visitors use our website.

  • Marketing Cookies: Used to track browsing habits for personalized advertising.

You can control or delete cookies through your browser settings, though disabling cookies may affect your ability to use certain features on our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before sharing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and we encourage you to review this policy regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
support@nzgrass.store